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Abdulla Al Mubarak St, Kuwait City 00019

Google Reviews

3.4
644 reviews
  • Saif Hanidir
    Saif Hanidir
    a month ago

    I had a very unpleasant experience at this hotel. To begin with, the place was very dirty and had a strong smell of dampness. On my first day, when I tried to take a shower, I discovered that the drain was clogged, and the water wouldn’t go down. On top of that, the towels they provided were torn, which was completely unacceptable.As if that wasn’t enough, I had issues with the reception staff. I had booked and paid for two nights, but on the second night, two receptionists insisted that I had only paid for one. Even after I showed them clear proof of my payment, they kept insisting that I needed to pay for another night. One of them even started shouting at me, which was extremely rude and unprofessional. After all this unnecessary drama, they told me to wait until the next day to resolve the issue with their boss. In the end, it turned out they were at fault, and they refunded the extra payment.The only positive aspect of this hotel was the gentleman in the kitchen who prepares the eggs in the morning. Thanks to him, I would give this place one star; otherwise, it would be zero.I do not recommend this hotel. They need significant improvements in cleanliness, maintenance, and customer service.

  • Marwa Zulaikh
    Marwa Zulaikh
    2 years ago

    - Phone in the room isn’t working - Thin walls - The room next to us had the tv very loud at night to the extent we couldn’t sleep (this was reported to the reception but nothing changed), of course I had to report this to the reception using my own line because the phone wasn’t working - We needed extra water and towels, we had to leave the room to ask for it (again because the phone wasn’t working) - The hotel has no place for cars to stop at the front. If you’re using a taxi you have to stop in the middle of the road/traffic - No hot water - Old furniture and dents on the windows - The hotel is near Mubarkiya and it is a walking distance (this might be the only plus point) - Overall very poor experience and wouldn’t stay here again

  • Omer Ahmed
    Omer Ahmed
    7 years ago

    A very good hotel with a fantastic location and reasonable service. I liked the staff attitude too much specially Mr. Mohamed Ala, they where very professional and helpful and I think they are doing a brilliant job although you can easily notice they are short in number. location is fantastic. Sheded parking is available and free of charge. Breakfast was very good and delicious though there is no much varieties. Room was not the cleanest in the world but I have no complain. View was very nice just opposite to Liberty Tower. Smoking allowed rooms are next to non smoking rooms which I didn't like, despite no smoke smell inside the room. It was a nice experiance and I recommend for every one. Value for money ++

  • sam alhach
    sam alhach
    7 years ago

    We got to this hotel around 2:00 AM after long flight from Amsterdam and we made reservations on line paid off one week early and we thought we going to have a nice and comfortable room to stay in or a suite me and my wife and my 4 children but as soon as we entered the hotel the guy who was handling the luggage from the car to inside the hotel and up to our rooms or suite was mean and didn't smile or treated us with a care he was acting like we are intruder or making him working hard. and if we ask for extra pillows or sheets he will not answer or say yes I had really bad experience in this hotel Even the staff at the buffet don't smile and don't show you any care or respect. And at the day we were leaving the hotel I gave the guy a tip for carrying our bags around 8 dollars and he gave me a mean look with strange tone that he wants more of that.. The location very nice close to Mubarkiah Market but bad staff and bad attitude

  • Jessica McCloskey
    Jessica McCloskey
    5 years ago

    Good budget place with nice views. A little dated, but great for the price. Very helpful, nice staff. Strong breakfast buffet set up. Good location, walking distance to the main souk, and plenty of eating options.

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